Refund & Return Policy

At IA Vision, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The product must be in its original packaging with all accessories included.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.

• Items returned without original packaging or missing accessories.

• Clearance or final sale items (if applicable).

• Gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged upon arrival, or received incorrectly.

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Lost Packages

If your package arrives damaged or is lost during shipping, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our website.

Thank you for shopping with IA Vision.